Refund & Returns Policy

Effective date: October 15, 2026

At Ciaslot we want every organizer to arrive in the condition you expect. This policy explains when a return is accepted, how to request one and how the refund reaches you.

1. When a return is accepted

• Manufacturing defect: the product has a flaw in its materials or workmanship.
• Damage in transit: the product arrived damaged during shipping.
• Wrong item: you received a different product from the one you ordered.

We cannot accept returns for a change of mind, for size expectations that were not met or for personal preference. If you are unsure whether a product suits your space, contact us before ordering and we will gladly help.

2. Time limit

A return request must reach us within 30 days of the confirmed delivery date. After that period we are no longer able to accept a return, so please unpack and check your order soon after it arrives, especially items with moving parts such as slides, lids, clips and hinges.

3. Reporting transit damage

Damage caused in transit must be reported within 72 hours of delivery. So that we can handle the claim quickly, please send photos showing:

• the damage to the product itself;
• the outer shipping box and its condition;
• the shipping label, legible;
• the inner packaging materials.

4. How to request a return

• Email support@ciaslot.com with your order number and a description of the problem, attaching the photos listed above for damaged items.
• We review the request and confirm whether it is eligible within 1-2 business days.
• If it is approved, we send you return shipping instructions.
• Send the item back following those instructions.
• When the item arrives, we inspect it and process your refund.

5. Return shipping

For approved returns (defective, damaged or incorrect items), we pay the return shipping. Returning a qualifying item costs you nothing.

6. How you are refunded

Refunds are made to the original payment method used at checkout. We do not offer exchanges or store credit at this time; an eligible return is settled by refund.

7. Refund timing

Once we have received and inspected your return, the refund is processed within 3-7 business days. Your bank or payment provider may take some additional time to show it on your statement.

What the item should include

Please send the product back with the parts and accessories that came with it, such as screws, adhesive pads, dividers or lids, so that we can inspect it properly. Keeping the original packaging until your claim is settled also helps us resolve it quickly.

8. Cancelling an order

To cancel an order, contact us at support@ciaslot.com as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

9. Contact

• Email: support@ciaslot.com
• Phone: +1 (417) 858-8910
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM CT