Privacy Policy

Effective date: October 15, 2026

This policy explains what personal information Ciaslot (referred to below as we, us or our) collects when you visit ciaslot.com or place an order, why we collect it, who it is shared with and the choices you have. It applies to the website and to any communication with our customer support.

1. The information we collect

• Contact details: your name, email address, phone number, and shipping and billing addresses.
• Order details: the products you buy, your order history and the messages you exchange with our support team.
• Device and usage data: IP address, browser type, device identifiers, the pages you view, the site that referred you and the time of each visit.
• Cookies: small files that keep the site working and remember your preferences, described in section 6.

2. Payment information

We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Payments are processed by Shopify Payments in line with PCI-DSS standards. Your full card number and payment credentials go directly to the processor; we never store them on our servers.

3. Why we use your information

• To process and deliver your orders, including payment, shipping, returns and refunds.
• To contact you about your orders and answer your questions.
• To detect and prevent fraud and unauthorized transactions.
• To improve the website, our product range and our service.
• To meet our legal obligations.
• To send promotional emails, only when you have agreed to receive them. You can opt out at any time.

4. Who we share it with

We share personal information with third parties only to run the store:

• Shopify, the e-commerce platform that hosts our store.
• Payment processors, to complete transactions securely.
• Shipping carriers, to deliver your parcel.
• Analytics providers, to understand how the site is used and to improve its performance.

We may also disclose information where the law, a regulation or a legal process requires it, or to protect our rights, property or safety and those of others.

We do not sell, rent or trade your personal information to anyone for marketing purposes.

5. How long we keep it

We keep personal information for as long as we need it to fulfil orders, support you, meet legal requirements and resolve disputes. When it is no longer needed, it is securely deleted or anonymized.

6. Cookies and similar technologies

Cookies and similar tools help us run the site, keep your cart, remember your preferences and measure traffic. You can block or delete cookies in your browser settings; some parts of the site may not work properly if you do.

7. Keeping your data secure

We apply administrative, technical and physical safeguards to protect your personal information, and all data exchanged between your browser and our site is protected by SSL/TLS encryption. No method of transmission or storage over the internet is completely secure, however, so we cannot guarantee absolute security.

8. Your rights and choices

• Access the personal information we hold about you, and ask for it to be corrected or deleted.
• Ask what information we hold and how it is used.
• Stop marketing emails at any time with the unsubscribe link or by contacting us.

To exercise any of these rights, email support@ciaslot.com.

9. California residents (CCPA)

If you live in California, the California Consumer Privacy Act gives you further rights:

• Right to know: you may ask which categories and which specific pieces of personal information we have collected about you.
• Right to delete: you may ask us to delete your personal information, subject to certain legal exceptions.
• Right to opt out: we do not sell personal information. Should that ever change, we will provide a clear way to opt out.
• Right to non-discrimination: exercising any of these rights will never lead to different treatment.

To make a CCPA request, email support@ciaslot.com with the subject line CCPA Request.

10. Children

This website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13, in line with the Children's Online Privacy Protection Act (COPPA). If you believe a child has given us personal information, contact us and we will delete it promptly.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any change will be published on this page with a new effective date, so please check it now and then.

12. Contact

For any question about this policy or your personal data:

• Email: support@ciaslot.com
• Phone: +1 (417) 858-8910
• Address: 1529 PRIER LN, WEBB CITY, MO 64870
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM CT